Hawaiian Airlines << Review

Information on Hawaiian Airlines

Hawaiian airlines is the one of the largest airlines and it started its operations in 1929, it totally serves 18 domestic and international destinations and it provides high frequency jet service daily to seven destinations. Hawaiian airlines are committed to provide superior services to the customers by making an airtravel easy and positive experience for every customer, they give importance to comfort and the safety and it has built reputation for its safety and hospitality.

Commitment towards the customers :

• Contract of carriage : Hawaiian's commitment to certain customer service standards, specific policies and procedures are contained in contract of carriage. And contract of carriage provides detailed policies pertaining to the passsenger rights who travel in domestic flights and tariff provides passenger rights on international flights.
• Fare information : hawaiian airlines reservation department will offer lowest fare based on the information provided by the customer and you need to book the tickets before 21 days prior to the departure and if they do so they can get the low fare seats on thier preffered flights.
• Reservation changes and cancellations : Customers are allowed to cancel the reservations through the telephone or online and they remain unticketed after fourty eight hours. Hawaiian airlines will refund for eligible tickets within seven days for all credit card sales and within twenty days for cash sales.
• Accomodating special needs : Hawaiian airlines are dedicated to make the services available to everyone, they offer services to unaccompanied children and they should be brought to the airport by a parent, guardian or responsible adult. hawaiian airlines requires the identification and signature of the person meeting the child after the artival of flight to the destination. Hawaiian airlines recommends that disabled passengers travelling with the medical devices or requiring special services make their reservations as early as possible.
• Check-in and boarding : Hawaiian's policy is to treat all the customers with fairness and consistency and all the passengers need to check in prior to 30min of the departure and if they are not at the gate on time, Hawaiian airlines re-assign the seat to another passenger.
• Comfort and saftey : Hawaiian airlines will make every effort to provide food, water, restroom facilities and access to medical treatments for the passengers on board .Their main aim is to provide comfort and safety.